Returns & Exchanges

At Pixio, we stand behind the quality of our high-performance monitors and electronics with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we offer a streamlined return process to ensure you get back to your setup as soon as possible.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and visit the 'Order History' section to submit a return request or contact our support team with your order number.

• 2.
  Pack Your Gear

  Carefully place the item in its original packaging, including all cables, manuals, and protective foam to ensure the electronics are not damaged during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your shipping carton.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned unit, we will process your refund or exchange back to the original payment method within 5-7 business days.