Frequently Asked Questions

Everything you need to know about your Pixio tech experience.

What kind of warranty comes with my electronic devices?

All Pixio hardware comes with a standard 12-month limited warranty that covers manufacturing defects. Extended protection plans are available for purchase at checkout.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view live updates in the 'My Orders' section of your account.

What is your return policy for opened electronics?

We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and manuals. A restocking fee may apply to certain high-end components.

Do you offer international shipping?

Yes, Pixio ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated automatically at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and financing options through Affirm for eligible purchases.

Are your products compatible with international voltage standards?

Most of our electronics are dual-voltage (110V-240V). However, we recommend checking the specific product specifications page or contacting support to ensure compatibility with your local power grid.